Refund policy
Charlie Anne’s Closet LLC has a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and unopened.
To start a return, please contact us at support@charlieannes.com. Please note that returns will need to be sent to the following address:
Charlie Anne’s Closet LLC
155 Narrows Peak Circle
Birmingham, AL 35242
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question support@charlieannes.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide information as to the damage or issue along with a photo of the item(s) so we can assist you more promptly.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as bath bombs and beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us support@charlieannes.com.
Order Cancellation Policy
At Charlie Anne’s Closet, we begin processing orders as quickly as possible to ensure prompt shipping.
Orders may be canceled within 1 hour of being placed. To request a cancellation, please contact us immediately with your order number at support@charlieannes.com.
After the 1-hour cancellation window has passed, orders may have already been processed or shipped and can no longer be canceled. If your order has already shipped, please refer to our Return Policy above for available options. Charlie Anne’s Closet reserves the right to cancel any order at our discretion, including orders affected by pricing errors, inventory inaccuracies, suspected fraud, or other unforeseen circumstances. If we cancel your order, you will receive a full refund to your original method of payment.